1. Where do you ship to?

Currently we ship to anywhere in Australia, the UK, the USA, Canada, Mexico, Sweden, Germany and New Zealand. We are planning on expanding our international options in the very near future. If you are from a country other than the above listed and would like us to ship to your country, please touch base and let us know!


  1. What are the usual processing and shipping time frames?

All orders are processed and shipped within 1-5 working days of the order being made. Ocassionally, the shipment time may be longer, specifically during busy postal periods (i.e the month of December etc), however this is rare and not the norm. The customer is then emailed a tracking number when the order is shipped. Shipping & delivery times depend on the dispatching warehouse they come from. Items generally arrive within 7-21 working business days (not including weekends or public holidays), on average being 14 days. Local post office delays are rare however can happen, especially during busy periods. This is something out of our control. There is no express shipping offered at this time.


  1. Can you do smaller/larger sizes then what is advertised?

We are currently working on obtaining a larger variety of sizes! It is a popular request and we have made it a priority! Currently only the listed sizes are available for purchase. Please check back and/ or follow our social media to be informed when larger size styles are available.


  1. Where are you located, and do you have a shopfront?

We are located in Queensland, Australia. We are an online based business and do not have a shopfront at this time. We understand what online shopping is like, however please feel free to contact us via message or email and we will do our best to answer any questions you may have!


  1. How can I track my order?

When the item is shipped, you will be emailed a tracking number. You can then access the ‘Track your order’ page at the top or bottom of our website and enter the tracking number to check in on the progress of your parcel at any time! Depending on which items are purchased, there may be one or multiple tracking numbers emailed to you. Please feel free to contact us at any time to clarify if this is the case for you or if you need help with your tracking number. There can be delays with postal services updating their tracking information of up to 48hrs in some circumstances.


  1. Can I return/swap my order or get a refund?

Yes! Email us within 7 days of receiving your order, we’ve got you covered. Please contact us via the contact form on the 'Contact Us' page of our website to instigate a return. We can’t currently facilitate straight exchanges; however, we can process the return and then re- order what you are after! Check our returns policy for full details.

Refunds can be processed by contacting us on the above email. No refunds will be processed until such time as the product is returned to us in good order. We do not process refunds due to postal delay displeasure. 


  1. Can I modify an existing order or details such as address?

Please contact us via our contact form on the 'Contact Us' page of our website. We will do our best! Depending on the stage of processing, the order may or may not be able to be modified.


  1. Are you planning on expanding your range?

Yes, definitely! We are constantly progressing back here, including new styles and have a few in the works at this very minute. Please contact us if there is a style or product range you would like to see in the future.


  1. Do you have social media?

Yes, we have a Facebook page (Below the Knee Clothing) and Instagram page (@belowthekneeclothing). Links to our social media pages can also be found at the bottom of our website!


  1. How do I contact someone from Below the Knee Clothing?

You can contact us on any of our social media pages through the messaging applications or via the contact form on the 'Contact Us' page of our website.